FAQ

If you are new to The Village Optician you are bound to have questions!

We have tried to help you out by complying a list of some of the most frequently asked questions. If you do have any other questions or queries then please do get in touch by giving us a call or sending us an email. Our numbers and address can be found here.

 

This always depends on your individual requirements, so it’s hard to give an exact figure.

To give you some idea:

  • Our more exclusive frames are between £250 and £450.
  • Our premium Single Vision reflection-free lenses start at £95, which include an 18 month scratch guarantee.
  • Our top of the range Varifocals start at £395. Most clients opt for our award winning Arc Steady varifocal which starts at £295 and also includes the 18 month scratch guarantee.

We do have lower priced options in both the frame and lens ranges, although we don’t do ‘basic’ glasses. We are always happy to discuss your options with you, to see if we are a good fit for you.

Yes you can, we offer our eyewear style consultation to everyone, not just our current clients. We may ask you some qualifying questions to see if what you are looking for is something we can help with before we arrange an appointment for you.

Yes you can.

We want to know all about your previous experience with varifocals, what exact problems you had, how long ago did you try them, and even how much you paid for them – not to be nosey – it can give us a very good idea of what the issues were and if we can fix them.

All of our varifocals are guaranteed for 30 days; if you can’t tolerate them we can swap them for a different type of lens correction and refund any price difference back to you.

Yes we can.

We have access to the world’s thinnest plastic lenses from Tokai, which are made in Japan. For clients with higher prescriptions, we’ve had some fantastic results with these lenses.

There are always limitations on what we can do but we can guide you to what frame and lens combination will be best for you and your prescription. These amazing lenses also use the latest technology to give you the best vision all around compared to other lens designs.

At The Village Optician we go the extra mile to ensure you aren’t just happy with your new glasses but delighted with them.

We want to make sure the glasses you choose are right for you. That’s why we give all our customers a 60 day “Love Your Specs” comfort guarantee.

If, for any reason, you find that the fit of your frame is uncomfortable or you find discomfort with the lenses within 60 days of collecting your new glasses, and if we cannot improve the comfort for you,  you can choose an alternative frame and/or lenses that will be more comfortable.

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